Customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a refund or exchange within 14 days of receiving your order. To be eligible, returned items must be unused, in their original packaging, and accompanied by proof of purchase. For hygiene reasons, opened or used perfume bottles cannot be returned unless faulty. Refunds are issued to the original payment method once we receive and inspect the returned product. For assistance with returns or questions about your order, please contact our customer service team at 0404 481 458!